Refund & Replacement Policy

For any replacement concerns, kindly send an email [Customer Service link]. Our dedicated customer service staff will get back to you within 24 hours.

Requests for replacement are only valid if:

• The product/s purchased is/are damaged
• The product/s purchased is/are expired

Replacement shall not be accepted unless customer strictly complies with the following conditions:

• The product/s to be replaced is/are duly supported by a receipt covering the sale of the replaced goods
• The items were returned for replacement within seven (7) days from receipt of product with complete tags and labels, with no defect or damage, in its original box, unopened and untampered except for goods with visible factory defect or were clearly expired

Refund of purchased goods is subject to approval of the management.